Some UK Amazon customers said that instead of the PlayStation 5 consoles they ordered earlier, they were sent kitchen appliances or cat food.
This is reported by the publication Video Games Chronicle.
Among such consumers was freelance journalist Bex April May.
May wrote on Twitter that Amazon marked her PS5 order as “missed,” even though the courier didn’t arrive at all. Later, a package arrived with a deep fryer, which she did not order.
Several other Twitter users responded to May’s tweet and shared similar stories, including one user getting a coffee maker instead of a PS5, another getting a foot massager, and a Resetera user getting cat food altogether.
An Amazon spokesperson in the U.K. said the company has launched an investigation into the incidents.
“We are very sorry about what happened and find out what exactly happened. We contact every customer who has a problem, let us know so that we can fix it. Anyone who has a problem with any order can contact our support service for help,” the representative said.
In the Reddit network, users write that in some cases the Courier did not even get out of the car, and later a note appeared on the site that the goods were delivered.
For example, user Adgej123 wrote: “[PS5] was shipped today and is on its way. I just tracked down the driver on the map and saw that he was a few houses away from my фург the van pulls up to my road and stops. The driver doesn’t get out , pauses for 10 seconds, and drives away. Then the parcel status changes to”Delivered”. I’m Furious, what’s the best way to contact Amazon?”.