The robot created will enable people to get service even in pandemic conditions.
In an effort to offer help without any unnecessary human intervention, Hyundai introduced DAL-e, a new customer service robot that is charming yet functional. It made its debut Monday at the Hyundai Motor showroom in southern Seoul in a pilot operation. The company says part of the purpose of the DAL-e is to serve customers who would like to reduce human contact during the COVID-19 pandemic.
DAL-e is an acronym for “Manage You, Help You, Connect with Your Experience,” and the robot is equipped with “cutting-edge artificial intelligence” designed to provide friendly customer service. It has facial recognition and a language understanding platform that should allow it to communicate with potential customers.
According to Hyundai, this means the robot can recognize when someone has entered the showroom without a mask and then can advise them to put one on. The company says the DAL-e’s short, humanoid form exudes a “welcoming appeal” with emotional physical features combined with smooth dialogue.
The DAL-e can also move around, potentially accompanying customers around the showroom, thanks to four omnidirectional wheels. At the top of its head is a touchscreen display where you can get more information about certain vehicles, and the DAL-e can also connect wirelessly to a to a large display at the venue. Funnily enough, the DAL-e can even ask attendees to take selfies with it.+
If the pilot operation is successful, the company hopes to deploy more DAL-e robots in other Hyundai and Kia showrooms.