Hyundai unveils robot for customer service

Hyundai unveils robot for customer service

The robot created will enable people to get service even in pandemic conditions.

In an effort to offer help without any unnecessary human intervention, Hyundai introduced DAL-e, a new customer service robot that is charming yet functional. It made its debut Monday at the Hyundai Motor showroom in southern Seoul in a pilot operation. The company says part of the purpose of the DAL-e is to serve customers who would like to reduce human contact during the COVID-19 pandemic.

DAL-e is an acronym for “Manage You, Help You, Connect with Your Experience,” and the robot is equipped with “cutting-edge artificial intelligence” designed to provide friendly customer service. It has facial recognition and a language understanding platform that should allow it to communicate with potential customers.

According to Hyundai, this means the robot can recognize when someone has entered the showroom without a mask and then can advise them to put one on. The company says the DAL-e’s short, humanoid form exudes a “welcoming appeal” with emotional physical features combined with smooth dialogue.

The DAL-e can also move around, potentially accompanying customers around the showroom, thanks to four omnidirectional wheels. At the top of its head is a touchscreen display where you can get more information about certain vehicles, and the DAL-e can also connect wirelessly to a to a large display at the venue. Funnily enough, the DAL-e can even ask attendees to take selfies with it.+

If the pilot operation is successful, the company hopes to deploy more DAL-e robots in other Hyundai and Kia showrooms.