Millions of users delete WhatsApp

Millions of users delete WhatsApp

The company that owns the messenger WhatsApp says it will postpone the introduction of the new policy because people are refusing to use the app and are switching to alternatives.

The churn of people has been so great that WhatsApp is postponing the introduction of the new terms of use. The poorly explained terms of service update has pushed WhatsApp customers by the millions to use alternative services such as Signal and Telegram. In the first three weeks of January, Signal attracted 7.5 million users worldwide and Telegram 25 million.

In both cases, the increase seems to have come at the expense of WhatsApp. Data tracked by analytics firm App Annie shows that WhatsApp dropped from eighth in UK downloads at the beginning of the month to 23rd by January 12.

Niamh Sweeney, co-director of WhatsApp says the update was meant to do two things: include a new set of features related to business messaging, and “clarify and provide more transparency” about the company’s existing policies. But after viral messages – ironically widespread on WhatsApp – claimed that the privacy policy instead gave the service the right to read users’ messages and share information with its parent company, Facebook, millions of people abandoned the app.