What’s the top quality you’re looking for from an airline? After a summer of chaos in Europe’s airports the punctuality factor is likely to be high on the list.
But there’s more to an enjoyable trip on the air. After seven years of being in the lead of league tables Qatar Airlines appears to have the winning formula, according to the passengers who fly with it.
It is the Gulf state’s national carrier was named as the world’s best Airline in 2022’s World Airline Awards last Friday. The awards are known as the Oscars of the aviation industry and is managed by the UK-based consultancy Skytrax which awards all of its awards determined by a global survey of satisfaction with the customer.
The company’s chief, Akbar Al Baker, acknowledged the credit to its employees who’s “continued commitment and determination will ensure that our passengers get the best possible experience when flying on Qatar Airways.”
As with all airlines, Qatar does not have a perfect image however. The airline’s track record regarding gender equality is often in the headlines, notably with regards to the airline’s mostly female staff.
In the past the possibility of women being fired was present when they were pregnant. As of 2018, Al Baker suggested that women would not be able to perform his job for a long time in the position of chief executive. In 2020, a number of passengers were required to undergo painful Gynaecological exams in Doha Airport.
European airlines weren’t the most dominant in the rankings of global airlines, with only a handful of airlines within the top 10 overall.
Singapore Airlines was ranked second in the World’s Top 20 Airlines – and was also awarded the top spot in the world with the Best Cabin Employee award.
UAE Flag carrier Emirates came in third in the rankings, then the Japanese airline ANA All Nippon Airways in fourth place, and then the Australian airline Qantas Airways in fifth place. Over 350 companies took part in the results of the survey.
The highest-rated European airline is Turkish Airlines with satisfied customers which put it in seventh place. It’s despite the fact that the airline cancelled the majority of flights the summer of this year as per the analysis of Mabrian, a travel-related data company. Mabrian.
Air France, Swiss International Air Lines, British Airways, Lufthansa and KLM made the top 20 list as British Airways was the winner of the award for the Best Airline Staff Service in Europe.
The airline of Latvia was also a winner at the awards ceremony. AirBaltic received the award for the best airline across Eastern Europe for the first time. They also took home the most improved airline across Europe and the most efficient Airline staff across Eastern Europe.
“Qatar Airways is the biggest airline that has flown continuously through COVID-19 epidemic and their network never exceeding 30 destinations. That determination has been clearly recognized by their customers by this award.” declares Edward Plaisted of Skytrax.