250 problems per 100 cars, while the industry average is 166 probleams per 100 cars
Tesla vehicles appeared in J.D. Power 2020 Initial Quality Study for the first time, and immediately marked their leadership … from the end of the ranking. Among all 32 brands, Tesla firmly came in at the bottom 32 with 250 problems per 100 vehicles, with an industry average of 166 problems per 100 vehicles. True, there are a couple of nuances here.
First, the rating compilers themselves admit Tesla’s result is unofficial. The fact is that the company does not give permission to study cars of owners in 15 states, including California, the most representative state in the United States for electric vehicles and hybrids. However, J.D. Power made up a fairly large sample (about 1250 Tesla cars in 35 other states, mostly Model 3) were examined, which allowed Tesla to be included in the final rating, albeit not officially.
The second caveat is that the claims against Tesla are mostly cosmetic in nature: users complain about paint defects, body parts that do not fit well together, and squeaks. In general, problems that do not affect speed in any way, and with which you can live. In the case of other cars, problems can be much more serious – for example, with the engine or transmission.